Privacy Policy

Who we are

Brantford Water Damage ("we", "us", "our") provides water damage restoration, mold remediation, and basement waterproofing services in Brantford, Ontario and surrounding Brant County. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you submit a quote or contact form on this site, we collect the information you provide: your name, phone number, email address, and, where the form asks for it, your service address or city and a message describing your situation. We do not collect payment information through this website.

This website does not set cookies and does not run analytics or advertising trackers.

How we use your information

We use the information you submit solely to respond to your inquiry, provide quotes, schedule and deliver restoration services, and assist with insurance documentation when you ask us to. We do not sell, rent, or trade your personal information, and we do not use it for marketing lists you have not asked to join.

Service providers

Form submissions are processed by Web3Forms, which transmits your message to our email. This website is hosted on Netlify, whose servers keep standard access logs (such as IP address and pages requested) for security and operations. Web fonts are served by Google Fonts, which means your browser requests font files from Google's servers when loading the site. Each of these providers processes data under its own privacy policy.

Retention and security

We keep inquiry and job records only as long as needed to provide service, meet legal and insurance documentation requirements, and resolve any disputes — after which they are deleted. Access to customer information is limited to staff who need it to do their job.

Your rights

You may ask us at any time to access, correct, or delete the personal information we hold about you, or withdraw consent to its use. Contact us at info@brantfordwaterdamage.ca or (416) 525-4246 and we will respond promptly. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

If we change this policy, we will post the updated version on this page with a new "last updated" date.